Return Policies

Foot Sensation.ca offers a 30 day satisfaction guarantee for all online Web Store purchases. If you are not completely satisfied with what you have purchased, please return your product(s) for a full refund or exchange, within 30 days of receiving your order to your original method of payment.

All sales are final: all purchases of sale items are considered final, which means that returns, exchanges or refunds are not permitted. This policy applies to all clearance and sale items on our website and in our stores.

Please email [email protected] or phone 416 239 4122 to get a Return Authorization number for return or exchanges.

Important Note: We may decline to offer a refund, store credit or exchange within the 30-Day return timeframe if your item(s) do not meet the following requirements:

  1. All Items must be returned within 30 days of receiving item.
  2. All shoes must be returned unmarked, without signs of wear and/or tear and in their original, undamaged original shoe box and original packaging.
  3. Shoes that have been worn outside will not be accepted.
  4. Returns may be declined if the returned product was damaged by someone other than a Foot Sensation team member or the manufacturer.
  5. Returns will not be accepted for any products marked "Final Sale".
  6. Please mark the Return Authorization on the outside of the box.
  7. Products returned to Foot Sensation.ca is at the customer's expense.
  8. Shipping fees are non-refundable.

Please note our return address below:

Foot Sensation!
2311 Bloor St West
Toronto, ON
M6S 1P1

RETURN #: ___________________

Please note that if your product does not pass our requirements following inspection by our Returns Team, we will advise you that your refund has been declined and will ship the product back to you, where you will be charged a $25 restocking fee.

Final Sale Item

Items that are considered Final Sale and are not eligible for a refund, store credit or exchange include:

  • Any items marked "Final Sale"
  • Socks
  • Custom Made Orthotics
  • Compression Stockings
  • Off the Shelf Arch Supports
  • "Special Orders"-(Foot Sensation.ca will require a non-refundable deposit on all Special Orders prior to ordering.)

Defects and Repairs

If your order is found to be defective in any way, we are happy to review the product. The process is upon review with the Supplier of the product.

Prior to a return authorization we will require a photo and description of the defect or repair required. Please send photos and description to [email protected] and one of our Team Members will get in touch with you.

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