Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligible items  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Online Orders

Returns are accepted within 30 days of the shipping date.

In-Store Purchases

For purchases made in our stores, returns are accepted within 7 days of purchase with a valid receipt. Store credit will be issued for approved returns. Final sales are not eligible for return. Please consult one of our associates, who will provide you with the necessary information regarding returns and exchanges.

Request a Return  

To request a return for your recent order, kindly note that all return requests must be submitted through your online customer account. If your order is eligible, simply follow the steps below:

• Log in to your account at www.footsensation.ca
• Go to your order history and select the order you'd like to return.
• Click “Request Return” and select the item(s).
• Submit your request.

Once submitted, our team will review your request and get back to you with an approval by email shortly.

Items sent back to us without first requesting a return will not be accepted. 

Return Shipping Fee

Customers are responsible for return shipping costs. We recommend using a shipping service that provides tracking.

service that provides tracking.

Steps for Returning an Item

1. Pack unworn items in the original shipping carton or wrap the shoebox in craft paper to keep it clean and secure.
2. Do not alter or tamper with the original shoebox, as this may affect the return process.
3. Remove or black out any old shipping labels, including the original barcode.
4. Include a copy of your original receipt and securely seal the package.
5. Attach the return label and drop off the package at any Canada Post location or other carrier.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Final Sale Items, exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

All purchases of sale items are considered final and cannot be returned, exchanged, or refunded. This includes:

• Socks and shoe care products, regardless of discount or sale status
• Items purchased at a discount or marked as on sale I

This policy applies to all clearance and sale items both in-store and online.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Process

Online orders:

• Once we receive your return, our team will inspect the item for approval.
• We will confirm the next steps based on whether you requested a refund or exchange, or store credit.
• Refunds will be processed to the original payment method within 3–7 business days.
• You will receive an email notification once your refund is issued.

Foot Sensation reserves the right to limit or refuse returns and exchanges at its discretion, including in cases of repeated requests on the same order. After a reasonable number of exchanges, an item may be considered final sale.

Refund

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us please contact our team 📧 here.

Need Assistance?

For any further inquiries, please contact our team 📧 here.

We’re happy to help!